IgniteTech incident
Performance issues for Jive Cloud in EU Region
IgniteTech experienced a major incident on March 21, 2024 affecting Jive Cloud US Region and Jive Cloud EU Region, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2024, 10:07 AM UTC
We have been made aware of performance and stability issues affecting Jive users in the EU and US regions. We are working towards a resolution and will provide further updates as they become available. We thank you for your patience.
- investigating Mar 21, 2024, 01:23 PM UTC
We are continuing to investigate this issue.
- investigating Mar 21, 2024, 01:24 PM UTC
We are continuing to investigate this issue.
- investigating Mar 21, 2024, 01:24 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 21, 2024, 02:46 PM UTC
We identified and fixed the root cause of performance and stability issues affecting Jive users in the EU and US regions. The services are back to normal and we are monitoring the load and performance as the notifications and requests queue is going down.
- resolved Mar 25, 2024, 06:34 AM UTC
This incident has been resolved. Following an extended monitoring period, no recurrences have been observed. If you face any problems, please reach out to support.