IgniteTech incident

"Unexpected Error" When Accessing specific User Content

Notice Resolved View vendor source →

IgniteTech experienced a notice incident on November 18, 2024 affecting Jive Cloud US Region, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 04:57 PM UTC
Resolved
Nov 19, 2024, 11:18 PM UTC
Duration
1d 6h
Detected by Pingoru
Nov 18, 2024, 04:57 PM UTC

Affected components

Jive Cloud US Region

Update timeline

  1. investigating Nov 18, 2024, 04:57 PM UTC

    We are aware of an issue affecting a small number of customers/installations. When attempting to access certain user content, an error message stating "An unexpected error has occurred" may be displayed. Our team is actively investigating the issue.

  2. monitoring Nov 19, 2024, 08:56 AM UTC

    We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.

  3. monitoring Nov 19, 2024, 11:16 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 19, 2024, 11:18 PM UTC

    This incident has been resolved.