IgniteTech incident

[Jive Hosted] Searches are failing to find recently created content

Major Resolved View vendor source →

IgniteTech experienced a major incident on April 30, 2025 affecting Jive Hosted US Region and Jive Hosted EU Region and 1 more component, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 12:38 PM UTC
Resolved
May 02, 2025, 01:13 AM UTC
Duration
1d 12h
Detected by Pingoru
Apr 30, 2025, 12:38 PM UTC

Affected components

Jive Hosted US RegionJive Hosted EU RegionSearch USSearch EU

Update timeline

  1. investigating Apr 30, 2025, 12:38 PM UTC

    We have been made aware of an issue with recently created content not showing up in the search results. The issue is currently under investigation

  2. monitoring May 01, 2025, 01:31 AM UTC

    Our development team has implemented a fix, and the search functionality has been restored. We will continue to monitor the situation to ensure stability.

  3. resolved May 02, 2025, 01:13 AM UTC

    The issue with search functionality has been resolved.