IgniteTech incident

[Fogbugz] Sites are failing to load due to JSON API errors or internal error 500

Critical Resolved View vendor source →

IgniteTech experienced a critical incident on October 8, 2025 affecting API and Cases/Case History and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 11:00 AM UTC
Resolved
Oct 08, 2025, 03:16 PM UTC
Duration
4h 15m
Detected by Pingoru
Oct 08, 2025, 11:00 AM UTC

Affected components

APICases/Case HistoryKilnUser Management

Update timeline

  1. investigating Oct 08, 2025, 11:00 AM UTC

    We have been made aware of an issue with Fogbugz sites failing to load due to JSON API errors or internal error 500 and we are investigating.

  2. monitoring Oct 08, 2025, 01:37 PM UTC

    A fix has been implemented, and we are now monitoring the results.

  3. resolved Oct 08, 2025, 03:16 PM UTC

    This incident has been resolved.