Ideogram incident

Outage on character reference based generation requests

Critical Resolved View vendor source →

Ideogram experienced a critical incident on November 6, 2025 affecting API, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 10:54 AM UTC
Resolved
Nov 06, 2025, 11:23 AM UTC
Duration
28m
Detected by Pingoru
Nov 06, 2025, 10:54 AM UTC

Affected components

API

Update timeline

  1. identified Nov 06, 2025, 10:54 AM UTC

    We are experiencing a major outage on character reference based generation requests and are working on a fix

  2. monitoring Nov 06, 2025, 11:16 AM UTC

    We are currently monitoring the fix, we expect a resolution in ~5 minutes

  3. resolved Nov 06, 2025, 11:23 AM UTC

    Our API for character reference conditioned generations has returned to normal operation.