Identifi had 5 outages in the last 2 years totaling 2846h 15m of downtime — averaging 0.2 incidents per month.
There were 5 Identifi outages since October 16, 2025 totaling 2846h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently aware of an issue affecting some customers where BLI data is not synchronizing as expected. Our team is actively working to resolve this matter. We will continue to provide updates on this status page as more information becomes available.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Identifi is aware that some automated jobs are not completing as expected. We are investigating.
The system is operating as expected at this time. The issue appeared to be related to an issue accessing temporary files from an internal location. Identifi has implemented a fix and we will continue to monitor.
This incident has been resolved.
We are aware that customers may be unable to connect. We are investigating.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Update: Access to instances should be available at this time. We think that we have identified the issue and have paused the jobs that import data into the system. We continue to troubleshoot, and access may be impacted as we work on the issue.
All services remain operational. Root Cause Analysis will be published when available.
Identifi is aware of issues with Workflow and Add Documents. As we continue to investigate, end users can try resetting their browser cache.
After investigation it has been determined that customers that were recently upgraded will need to clear the browser cache on each end user work station.