iClassPro incident

Issue with charges created through the Enrollment Wizard

Minor Resolved View vendor source →

iClassPro experienced a minor incident on February 28, 2024 affecting iClassPro Application, lasting 11h. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 05:50 AM UTC
Resolved
Feb 28, 2024, 04:50 PM UTC
Duration
11h
Detected by Pingoru
Feb 28, 2024, 05:50 AM UTC

Affected components

iClassPro Application

Update timeline

  1. investigating Feb 28, 2024, 05:50 AM UTC

    Our team has been made aware of an issue affecting charges created through the enrollment wizard. Charges are being created for the full month's value instead of respecting defined session dates. During our testing of the error, we determined that charges created from the Customer Portal, Customer Ledger, and Class Tuition Charges task are unaffected. We are working to resolve this as quickly as possible and apologize for any inconvenience this may cause. Thank you for your patience and we apologize for any inconvenience this may cause. Thank you.

  2. resolved Feb 28, 2024, 04:50 PM UTC

    We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.