iClassPro incident

Issue with Payment process task stalling

Minor Resolved View vendor source →

iClassPro experienced a minor incident on February 29, 2024 affecting iClassPro Application, lasting 3d 17h. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 09:27 PM UTC
Resolved
Mar 04, 2024, 02:30 PM UTC
Duration
3d 17h
Detected by Pingoru
Feb 29, 2024, 09:27 PM UTC

Affected components

iClassPro Application

Update timeline

  1. identified Feb 29, 2024, 09:27 PM UTC

    Our development team has been made aware of an issue where the background tasks window is not updating to show progress. If a task appears stuck, please close the window and reopen it. If the task remains stuck, please contact our support team so we can investigate that task directly.

  2. resolved Mar 04, 2024, 02:30 PM UTC

    We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.