iClassPro experienced a minor incident on March 4, 2024 affecting 3rd Party Integration/Provider, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 04, 2024, 02:28 PM UTC
One of our third party partners is currently experiencing an issue where some transactions attempted on an integrated terminal through iClasspro may be declined. Our partner is working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. Thank you
- resolved Mar 04, 2024, 03:07 PM UTC
On March 4, 2024 from 5:15 am (CT) - 8:07 am (CT), some transactions made using an integrated terminal with iClassPro may have been declined due to an issue with a third party processing partner. The problem has been resolved and that we and our partner will continue to monitor the application to ensure it is behaving properly. Thank you.