iClassPro experienced a major incident on April 22, 2024 affecting Support Telephone System, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Support Telephone System
Update timeline
- identified Apr 22, 2024, 03:10 PM UTC
One of our third-party partners is experiencing an issue that is impacting the ability of some iClassPro customers to reach our customer support lines. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you. For questions, please feel free to submit a request at https://support.iclasspro.com/ Thank you.
- resolved Apr 22, 2024, 05:13 PM UTC
After working with our partners, the issues affecting our Support lines have been resolved. Thank you for your patience while we resolved this issue!