iClassPro incident

Connectivity Issue: Integrated Terminals

Notice Resolved View vendor source →

iClassPro experienced a notice incident on June 4, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2024, 05:24 PM UTC
Resolved
Jun 04, 2024, 02:00 PM UTC
Duration
Detected by Pingoru
Jun 04, 2024, 05:24 PM UTC

Update timeline

  1. resolved Jun 04, 2024, 05:24 PM UTC

    On June 3, 2024 from 11:00 pm (CT) - June 4, 2024 9:00 am (CT), some transactions made using an integrated terminal with iClassPro may have been declined due to an issue with a third party processing partner. The problem has been resolved and we will continue to monitor the application to ensure it is behaving properly. Those impacted may need to restart their devices in order to reconnect successfully. Thank you.