iClassPro incident
Attn: Australia/New Zealand Customers Only: Settlement Issues with Bank Debits for Customers in Australia/New Zealand
iClassPro experienced a major incident on June 25, 2024 affecting iClassPro Payments, lasting 20h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 07:10 PM UTC
One of our third-party partners has informed us that bank debits in the Australia/New Zealand region have failed to settle properly since June 17th. Our team is urgently investigating this matter to identify the cause and work towards a swift resolution. We understand the critical nature of this issue and the potential impact on your operations. Please be assured that we are dedicating all necessary resources to resolve this as quickly as possible. We will provide confirmation and further updates once the issue has been resolved. Thank you for your patience and understanding.
- resolved Jun 26, 2024, 03:45 PM UTC
We are pleased to inform you that our third-party partner has successfully addressed the issue and is in the process of resubmitting the settlement. We will continue to monitor the situation closely to ensure that everything proceeds smoothly. Thank you for your patience and continued support.