iClassPro experienced a critical incident on August 5, 2024 affecting iClassPro Application and Enterprise Portal and 1 more component, lasting 10h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 02:44 PM UTC
We are currently experiencing an issue impacting some iClassPro customers' ability to connect to the application. Our developers are working on resolving the issue as quickly as possible, and we apologize for any inconvenience this may cause. Thank you. If you have questions, please feel free to contact our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/.
- investigating Aug 05, 2024, 03:18 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2024, 03:38 PM UTC
Our operations teams are seeing signs of recovery, however we are still monitoring the situation closely.
- monitoring Aug 05, 2024, 03:59 PM UTC
We continue to see improvements toward a full recovery; however, some are still experiencing slow loading/timeout issues that we are still working to resolve.
- monitoring Aug 05, 2024, 04:22 PM UTC
We are still working to resolve the last few instances of the slow loading/timeout issues mentioned earlier. We sincerely apologize for the delayed resolution and will continue to update here as things change.
- investigating Aug 05, 2024, 05:08 PM UTC
We appreciate your patience while we work on an update to resolve the issue where some customers cannot access the application. Our team is working as quickly as possible, and we apologize for any inconvenience this may cause. We will keep you updated on our progress as news is available. Thank you.
- investigating Aug 05, 2024, 05:44 PM UTC
We appreciate your patience as we continue to work to resolve this issue. We have received reports of other outage reports outside of iClassPro. However, we have not confirmed whether these issues are related to our connectivity issues.
- investigating Aug 05, 2024, 06:21 PM UTC
We appreciate your patience as we continue to work to resolve this issue. Our team is well aware of the impact this issue is having on our customer base, and everyone is working to resolve it as soon as possible.
- monitoring Aug 05, 2024, 06:49 PM UTC
We were able to confirm several other internet-based outages today that likely contributed to the length of time this issue was ongoing. We are now seeing recovery across the entire software as those other reports are being marked as resolved. We will continue to monitor the situation and complete a final review after the all clear from the outside reports.
- monitoring Aug 05, 2024, 08:46 PM UTC
We are continuing to monitor the system's recovery. However, the problem has not yet been resolved as the performance has not returned to the levels that we expect.
- monitoring Aug 05, 2024, 10:51 PM UTC
Our team is continuing to monitor the issues affecting our servers. We are working directly with our technology partners to come to a full resolution.
- resolved Aug 06, 2024, 12:51 AM UTC
We’re pleased to report that our system performance has improved significantly. Our team continues to monitor the situation closely and collaborate with our cloud partners to ensure a complete resolution and identify the root cause of the disruption. Thank you for your patience, and we apologize for any inconvenience this may have caused. We’ll keep you informed as we continue to work towards a full resolution.