iClassPro experienced a critical incident on August 13, 2024 affecting iClassPro Application and Enterprise Portal and 1 more component, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2024, 04:46 PM UTC
We are currently experiencing an issue impacting some iClassPro customers' ability to connect to the application. Our developers are working on resolving the issue as quickly as possible, and we apologize for any inconvenience this may cause. Thank you. If you have questions, please feel free to contact our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/.
- investigating Aug 13, 2024, 05:14 PM UTC
Our development team continues to investigate the cause of the connectivity issue. We appreciate your patience as we continue to work to resolve this issue.
- investigating Aug 13, 2024, 05:55 PM UTC
Our database team continues to work on resolving the problem. We understand the impact such outages cause on your operations and assure you that we are working to restore full functionality as quickly as possible.
- identified Aug 13, 2024, 06:31 PM UTC
Our team has identified the source of the problem and is working towards a solution. We will continue to update here periodically until the issue is fully resolved.
- identified Aug 13, 2024, 06:58 PM UTC
Our team continues to work on the fix to resolve this issue.
- identified Aug 13, 2024, 07:25 PM UTC
Our team has implemented some changes in an effort to resolve the ongoing issue. Unfortunately, these changes did not have the desired impact, and the issue still affects access to the application. We know this is causing hardship, and we sincerely apologize for the disruption. Please rest assured that our team is fully committed to finding a permanent solution.
- identified Aug 13, 2024, 08:14 PM UTC
We are still working to resolve the issue preventing access to our application. Our team is continuing to make every effort to address the problem.
- resolved Aug 13, 2024, 08:53 PM UTC
We are pleased to inform you that the issue affecting access to our application has been fully resolved. Our team has identified the root cause and implemented a solution to restore normal functionality. We cannot apologize enough for the disruption this caused and appreciate your patience while we worked to resolve it. If you continue to experience any issues, please don’t hesitate to contact our support team. Thank you for your understanding.