iClassPro incident

Third Party: Issues with integrated terminals

Notice Resolved View vendor source →

iClassPro experienced a notice incident on August 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 07:28 PM UTC
Resolved
Aug 15, 2024, 07:28 PM UTC
Duration
—
Detected by Pingoru
Aug 15, 2024, 07:28 PM UTC

Update timeline

  1. resolved Aug 15, 2024, 07:28 PM UTC

    On August 15, 2024 from 9:41 am (CT) - 12:34 pm (CT), some transactions made using an integrated terminal with iClassPro may have been declined due to an issue with a third party processing partner. The problem has since been resolved and we will continue to monitor the application to ensure it is behaving properly. Those impacted may need to restart their devices in order to reconnect successfully. Thank you.