iClassPro experienced a minor incident on August 15, 2024 affecting iClassPro Payments and 3rd Party Integration/Provider, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 15, 2024, 06:14 PM UTC
One of our third-party partners is experiencing an issue that is impacting the ability of some iClassPro customers to process payments through the Transactions > Payments task. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you. If you have questions, please feel free to contact our support team at 1.877.554.6776 or submit a request at [email protected]. Thank you.
- resolved Aug 15, 2024, 09:58 PM UTC
Thank you for your patience while our third-party partner worked through this issue. We want to let you know that the problem is now resolved and that we, along with our partner, will continue to monitor the application to ensure it behaves properly. Again, thank you, and we apologize for any inconvenience this may have caused.