iClassPro incident

Secure Payment Form loading issue

Minor Resolved View vendor source →

iClassPro experienced a minor incident on December 30, 2024 affecting iClassPro Application and iClassPro Payments, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2024, 07:24 PM UTC
Resolved
Dec 30, 2024, 07:36 PM UTC
Duration
12m
Detected by Pingoru
Dec 30, 2024, 07:24 PM UTC

Affected components

iClassPro ApplicationiClassPro Payments

Update timeline

  1. investigating Dec 30, 2024, 07:24 PM UTC

    We are currently experiencing an issue that is impacting the ability of iClassPro customers to load the Secure Payment Form. We are working to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you. For questions, please feel free to reach out to our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/. Thank you

  2. resolved Dec 30, 2024, 07:36 PM UTC

    We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.