iClassPro incident

Investigating: Two-Punch Staff Clock-In Recording Incorrectly

Minor Resolved View vendor source →

iClassPro experienced a minor incident on March 10, 2025 affecting iClassPro Application, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 04:18 PM UTC
Resolved
Mar 11, 2025, 06:50 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 10, 2025, 04:18 PM UTC

Affected components

iClassPro Application

Update timeline

  1. investigating Mar 10, 2025, 04:18 PM UTC

    Our team is currently investigating an issue with two punch-based Time Clock entries being recorded incorrectly. We are investigating the cause and any impacted accounts.

  2. monitoring Mar 10, 2025, 06:09 PM UTC

    Our team has identified the root cause of the issue and has released an update to correct the matter. We are monitoring the system to ensure resolution and are working to determine the impact on our clients.

  3. resolved Mar 11, 2025, 06:50 PM UTC

    Our team has verified the issue has been corrected and has reached out to all affected clients at this time. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns or need further assistance, please don't hesitate to contact our support team.