iClassPro experienced a notice incident on April 1, 2025 affecting iClassPro Payments, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 01, 2025, 06:16 PM UTC
Please be advised that on March 31, one of our third party partners experienced a settlement delay for a subset of accounts. As a result, we will be attempting to process the transfer as same day ACH to ensure you receive the deposit by the end of the day on April 2, as scheduled, to minimize any impact. Additionally, these transfers will include all transactions from both March 31 and April 1, with April 1 transactions being deposited one day earlier than expected.
- resolved Apr 02, 2025, 08:06 PM UTC
All transfers have been successfully initiated. Please note that same day ACH submission for standard funding was not possible, and deposits will be received on 4/3. You can view your transfer details by logging into merchantportal.iclasspro.com. If you have any further questions, feel free to reach out to our payments support team at 1.877.554.6776 (Option 4) or via email at [email protected].