iClassPro Outage History

iClassPro is up right now

iClassPro had 6 outages in the last 2 years totaling 67h 29m of downtime — averaging 0.2 incidents per month.

There were 6 iClassPro outages since October 9, 2025 totaling 67h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iclasspro.com

Major September 3, 2026

Application Issue Impacting Some Customers

Detected by Pingoru
Sep 03, 2026, 06:40 AM UTC
Resolved
Sep 03, 2026, 02:39 PM UTC
Duration
7h 59m
Affected: iClassPro ApplicationCustomer PortalStaff PortalMobile Application
Timeline · 4 updates
  1. investigating Sep 03, 2026, 06:40 AM UTC

    We are currently investigating an issue that is impacting the application. Please accept our apologies for the interruption, we are working to restore access as quickly as possible.

  2. identified Sep 03, 2026, 07:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 03, 2026, 12:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2026, 02:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 20, 2026

Staff Email Verification

Detected by Pingoru
Mar 20, 2026, 05:16 PM UTC
Resolved
Mar 21, 2026, 02:32 AM UTC
Duration
9h 16m
Affected: iClassPro ApplicationEnterprise PortalCustomer PortalStaff PortalMobile Application
Timeline · 3 updates
  1. identified Mar 20, 2026, 05:16 PM UTC

    We have identified an issue causing a persistent warning related to staff email verification that may be appearing incorrectly. This warning does not impact system access but may be causing confusion. Our team is actively working to resolve the root cause and will provide updates as more information becomes available.

  2. identified Mar 20, 2026, 09:56 PM UTC

    We are continuing to investigate remaining issues related to staff email verification. We have identified an issue affecting iPad devices running version 26.3.1(a), where the email verification link may not function as expected. Additionally, we are aware of a separate issue impacting accounts where multiple staff members share the same email address. In these cases, the verification prompt may persist and can only be resolved by assigning unique email addresses to each staff member. Our team is actively working on fixes and will provide further updates as progress is made.

  3. resolved Mar 21, 2026, 02:32 AM UTC

    Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →

Minor March 13, 2026

Increased Login Prompts for Staff

Detected by Pingoru
Mar 13, 2026, 12:56 AM UTC
Resolved
Mar 13, 2026, 04:45 PM UTC
Duration
15h 48m
Affected: iClassPro ApplicationStaff Portal
Timeline · 3 updates
  1. investigating Mar 13, 2026, 12:56 AM UTC

    We are currently investigating an issue where some staff members are being prompted to log in more frequently than usual. Updates will be provided as more information becomes available.

  2. investigating Mar 13, 2026, 01:08 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 13, 2026, 04:45 PM UTC

    Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →

Minor October 23, 2025

Autopilot Anniversary Fee Issue

Detected by Pingoru
Oct 23, 2025, 11:41 PM UTC
Resolved
Oct 24, 2025, 03:07 AM UTC
Duration
3h 26m
Affected: iClassPro Application
Timeline · 2 updates
  1. identified Oct 23, 2025, 11:41 PM UTC

    Our team has identified an issue with Autopilot Anniversary fee does not Include tax. We are actively investigating and working on a fix with high priority. Updates will be posted here as they become available.

  2. resolved Oct 24, 2025, 03:07 AM UTC

    Our development team has implemented a fix, and the issue has been resolved. All systems are now operating as expected.

Read the full incident report →

Minor October 9, 2025

Party Booking Issue

Detected by Pingoru
Oct 09, 2025, 05:14 PM UTC
Resolved
Oct 10, 2025, 04:48 PM UTC
Duration
23h 34m
Affected: Customer Portal
Timeline · 3 updates
  1. identified Oct 09, 2025, 05:14 PM UTC

    Our team has identified an issue preventing customers from purchasing party packages with some tax rates. We are actively investigating and working on a fix with high priority. Updates will be posted here as they become available.

  2. identified Oct 09, 2025, 05:15 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 10, 2025, 04:48 PM UTC

    We are pleased to inform you that the issue with Party Booking has been resolved. We appreciate your patience as we worked to resolve this matter. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →