IAM Cloud incident

A Subset of EU based users who use our federation service will experience problems authenticating to the IAM Cloud Platform.

Critical Resolved View vendor source →

IAM Cloud experienced a critical incident on November 12, 2019 affecting Microsoft 365, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2019, 09:22 AM UTC
Resolved
Nov 12, 2019, 09:40 AM UTC
Duration
17m
Detected by Pingoru
Nov 12, 2019, 09:22 AM UTC

Affected components

Microsoft 365

Update timeline

  1. identified Nov 12, 2019, 09:22 AM UTC

    A Subset of EU based users who use our federation service will experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000

  2. resolved Nov 12, 2019, 09:40 AM UTC

    This incident has been resolved.