IAM Cloud incident

A Subset of users may experience problems authenticating to the IAM Cloud Platform after a password reset in Active directory.

Major Resolved View vendor source →

IAM Cloud experienced a major incident on February 4, 2020, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2020, 02:54 PM UTC
Resolved
Feb 04, 2020, 08:08 PM UTC
Duration
5h 13m
Detected by Pingoru
Feb 04, 2020, 02:54 PM UTC

Update timeline

  1. identified Feb 04, 2020, 02:54 PM UTC

    A Subset of users may experience problems authenticating to the IAM Cloud Platform after a password reset has been carried out in Active Directory. Our Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience caused. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000 Phone (US): +1 914 495 1298 Edit

  2. resolved Feb 04, 2020, 08:08 PM UTC

    This incident has been resolved.