IAM Cloud incident
A Subset of EU customers may experience authentication issues to Office 365 services
IAM Cloud experienced a minor incident on December 11, 2020 affecting Microsoft 365, lasting 18h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 11, 2020, 03:39 PM UTC
There is currently degraded performance when accessing various Office 365 services - details can be found on your 365 admin page and Microsoft's service page - https://status.office365.com/. This has had an affect on Cloud Drive Mapper and may cause degraded performance for some users. ****** Some users in the UK may be unable to access Microsoft 365 services. User impact: Some users in the United Kingdom may have been unable to access Microsoft 365 services. More info: Users who were able to access the service may have experienced degraded performance. Impacted services include, but were not limited to: SharePoint Online OneDrive for Business Microsoft Teams Microsoft 365 admin center Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes. Scope of impact: Impact appears to be limited to users located in the United Kingdom.
- resolved Dec 12, 2020, 10:00 AM UTC
This incident has been resolved.