IAM Cloud incident

A subset of clients may see a message stating 'Licence cannot be verified' on Cloud Drive Mapper

Major Resolved View vendor source →

IAM Cloud experienced a major incident on January 24, 2023, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2023, 08:45 AM UTC
Resolved
Jan 24, 2023, 03:45 PM UTC
Duration
6h 59m
Detected by Pingoru
Jan 24, 2023, 08:45 AM UTC

Update timeline

  1. monitoring Jan 24, 2023, 08:45 AM UTC

    IAM Cloud engineers have been alerted to a number of clients who are experiencing a 'Licence cannot be verified' message on Cloud Drive Mapper. Also when accessing the configuration portal an 'Access Blocked' message is returned. We suspect this is related to an incident in Azure on 23/01 and are carrying out further investigations to rectify the issue. We will update this post once we have more information. For any further information please get in touch with our support team who will be happy to provide any assistance required. https://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000

  2. monitoring Jan 24, 2023, 11:22 AM UTC

    The issue with Cloud Drive Mapper is now resolved, if you're continuing to experience issues then please contact our support team. There is still an ongoing issue with access to the config portal, an update will be posted once that is resolved.

  3. resolved Jan 24, 2023, 03:45 PM UTC

    This incident has been resolved. An RCA will be provided to customers who logged tickets with our support desk. If you require any further information then please contact our support team.