IAM Cloud incident
EU customers may experience authentication issues to federated services
IAM Cloud experienced a major incident on March 6, 2023 affecting Microsoft 365, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2023, 12:16 PM UTC
EU customers may experience problems authenticating via the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000
- identified Mar 06, 2023, 01:59 PM UTC
We are currently tracking against an issue in West Europe Azure as per Microsoft Azure status on https://azure.status.microsoft/en-us/status/ We believe this to be affecting our service too and working on steps to compensate for this. Further updates will be provided in due course.
- resolved Mar 06, 2023, 03:02 PM UTC
This incident has been resolved.