IAM Cloud incident

Subset of users experiencing converge mapping issues within Cloud Drive Mapper

Minor Resolved View vendor source →

IAM Cloud experienced a minor incident on April 11, 2023, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 09:51 AM UTC
Resolved
Apr 13, 2023, 11:13 AM UTC
Duration
2d 1h
Detected by Pingoru
Apr 11, 2023, 09:51 AM UTC

Update timeline

  1. investigating Apr 11, 2023, 09:51 AM UTC

    We are currently investigating reports of issues for a small subset (~0.5%) of users who use full converge drive mappings, these mappings are not always showing a full set of sites in explorer. We are in the process of working with these clients to understand the root cause. This does not affect teams converge or other Drive mappings.

  2. investigating Apr 11, 2023, 09:52 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 11, 2023, 03:58 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 13, 2023, 11:13 AM UTC

    We have created a new release 2.16 to address the Microsoft functionality change and it is available for affected customers at https://resources.iamcloud.net/ The full changelog for 2.16 can be found here https://www.iamcloud.com/changelog/