IAM Cloud incident

EU based Federated customers will experience problems authenticating to the IAM Cloud Platform.

Critical Resolved View vendor source →

IAM Cloud experienced a critical incident on September 4, 2019 affecting Microsoft 365, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2019, 08:11 AM UTC
Resolved
Sep 04, 2019, 08:48 AM UTC
Duration
36m
Detected by Pingoru
Sep 04, 2019, 08:11 AM UTC

Affected components

Microsoft 365

Update timeline

  1. identified Sep 04, 2019, 08:11 AM UTC

    EU based Federated customers will experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000 Phone (US): +1 914 495 1298 Edit

  2. identified Sep 04, 2019, 08:16 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 04, 2019, 08:22 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Sep 04, 2019, 08:48 AM UTC

    This incident has been resolved.