IAM Cloud incident

A subset of users in the US may experience problems authenticating to the IAM Cloud Platform.

Major Resolved View vendor source →

IAM Cloud experienced a major incident on January 13, 2025 affecting Microsoft 365, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 08:40 PM UTC
Resolved
Jan 13, 2025, 09:03 PM UTC
Duration
22m
Detected by Pingoru
Jan 13, 2025, 08:40 PM UTC

Affected components

Microsoft 365

Update timeline

  1. investigating Jan 13, 2025, 08:40 PM UTC

    A subset of users in the US region may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000

  2. resolved Jan 13, 2025, 09:03 PM UTC

    This incident has been resolved.