IAM Cloud incident

Issue affecting IRIS portal

Major Resolved View vendor source →

IAM Cloud experienced a major incident on March 13, 2025, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 01:09 PM UTC
Resolved
Mar 13, 2025, 02:11 PM UTC
Duration
1h 2m
Detected by Pingoru
Mar 13, 2025, 01:09 PM UTC

Update timeline

  1. investigating Mar 13, 2025, 01:09 PM UTC

    We are aware of an issue affecting customers where they are unable to edit mapping groups in our admin portal, Iris. We are investigating this at the moment and the team is actively working on this. Update will be provided in 1 hour.

  2. resolved Mar 13, 2025, 02:11 PM UTC

    The team has identified an issue in a release where mapping groups configuration failed via Iris. We have patched the release and validated the fix. We are putting in mitigation for this defect in future release testing. Mapping group editing is now restored on services. Thank you for your patience.