IAM Cloud incident

A Subset of users may experience problems authenticating to the IAM Cloud Platform.

Major Resolved View vendor source →

IAM Cloud experienced a major incident on April 2, 2025 affecting Microsoft 365, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 08:26 AM UTC
Resolved
Apr 02, 2025, 10:21 AM UTC
Duration
1h 55m
Detected by Pingoru
Apr 02, 2025, 08:26 AM UTC

Affected components

Microsoft 365

Update timeline

  1. investigating Apr 02, 2025, 08:26 AM UTC

    A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com [email protected] Phone (UK): +44 118 324 0000

  2. monitoring Apr 02, 2025, 09:03 AM UTC

    We have rolled out a mitigation and are monitoring the impact. We are working with affected customers to ensure the validity of the fix.

  3. resolved Apr 02, 2025, 10:21 AM UTC

    This incident has been resolved.