IAM Cloud incident

Legacy (CDM v2) Portal unreachable via Chrome / Firefox

Minor Resolved View vendor source →

IAM Cloud experienced a minor incident on April 17, 2025, lasting 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 10:33 AM UTC
Resolved
Apr 18, 2025, 06:33 AM UTC
Duration
20h
Detected by Pingoru
Apr 17, 2025, 10:33 AM UTC

Update timeline

  1. investigating Apr 17, 2025, 10:33 AM UTC

    This is reoccurrence of the previous issue on the 7th April. Incident Summary: The legacy CDM Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome & Firefox browsers Services affected: Legacy CDM (v2) Current impact: CDM v2 administrators will be unable to reach the Portal if using Chrome or Firefox. Our suggested workaround is to use a different browser (e.g. Edge). Latest resolution status: A workaround is currently available. We have provided feedback to the browser vendors to inform them that the site has been incorrectly classified as unsafe. Next update: 12:30

  2. identified Apr 17, 2025, 11:03 AM UTC

    We have revalidated the domain and are awaiting propagation.

  3. identified Apr 17, 2025, 01:25 PM UTC

    We are still waiting for the propagation to replicate. Latest resolution status: Edge can be used. Next update: When the issue is resolved.

  4. identified Apr 17, 2025, 02:11 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 17, 2025, 02:16 PM UTC

    We have revalidated the domain with Google. Next update: 16:15

  6. identified Apr 17, 2025, 03:31 PM UTC

    No status change. Next update: When the issue is resolved.

  7. monitoring Apr 17, 2025, 04:38 PM UTC

    We have revalidated the domain with Google. Googles process documentation states that it can be a couple of days before verification is processed. We will continue to monitor the situation and we ask that affected Admins use Microsoft Edge while this issue persists.

  8. resolved Apr 18, 2025, 06:33 AM UTC

    The issue is now resolved and users can access the legacy Portal as normal via Chrome and Firefox. Thank you for your patience whilst Google corrected the unsafe site classification.