HYPR incident

Service Degradation

Minor Resolved View vendor source →

HYPR experienced a minor incident on December 7, 2021 affecting HYPR Authenticate, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 11:44 PM UTC
Resolved
Dec 08, 2021, 01:08 AM UTC
Duration
1h 24m
Detected by Pingoru
Dec 07, 2021, 11:44 PM UTC

Affected components

HYPR Authenticate

Update timeline

  1. monitoring Dec 07, 2021, 05:40 PM UTC

    Our Upstream Hosting Provider(AWS) is currently experiencing an issue impacting their API services in the US-East-1 Region. As a result some of our HYPR Zero customers may be impacted, and experience errors when authenticating. We are tracking this issue closely and will provide further updates once we know more, and/or the issue is resolved

  2. monitoring Dec 07, 2021, 06:44 PM UTC

    We are continuing to monitor the situation with AWS. At this time, there are still service disruptions impacting our systems ability to handle certain authentication requests.

  3. monitoring Dec 07, 2021, 07:29 PM UTC

    We are continuing to monitor the situation with AWS. At this time, there are still service disruptions impacting our systems ability to handle certain authentication requests. Presently Workstation and Web Login should be operating normally, however logins to the Control Center may continue to be impacted.

  4. monitoring Dec 07, 2021, 08:00 PM UTC

    We are continuing to monitor the situation with AWS. At this time, there are still service disruptions impacting our systems ability to handle certain authentication requests. Presently Workstation and Web Login should be operating normally, however logins to the Control Center may continue to be impacted.

  5. monitoring Dec 07, 2021, 08:32 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Dec 07, 2021, 08:33 PM UTC

    HYPR has recovered from initial issues caused by upstream provider AWS. We will continue to monitor for further issues throughout the rest of the day/night.

  7. monitoring Dec 07, 2021, 11:44 PM UTC

    AWS is still working on services that are impacted and we will continue to monitor through out the night.

  8. resolved Dec 08, 2021, 01:08 AM UTC

    This incident has been resolved, and HYPR will be continuing to monitor all dependent services for any further issues.