HYPR incident

Google Firebase outage affecting HYPR push notifications

Notice Resolved View vendor source →

HYPR experienced a notice incident on April 4, 2023 affecting HYPR Authenticate, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 02:09 PM UTC
Resolved
Apr 04, 2023, 05:53 PM UTC
Duration
3h 43m
Detected by Pingoru
Apr 04, 2023, 02:09 PM UTC

Affected components

HYPR Authenticate

Update timeline

  1. identified Apr 04, 2023, 03:33 PM UTC

    Customer with Push notifications enabled currently may be affected. QR code authentication is not affected.

  2. monitoring Apr 04, 2023, 03:36 PM UTC

    A fix has been implemented by Firebase and we are monitoring the results.

  3. monitoring Apr 04, 2023, 03:41 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 04, 2023, 05:23 PM UTC

    Issue has been resolved. All systems are operating within normal parameters.

  5. resolved Apr 04, 2023, 05:53 PM UTC

    This incident has been resolved.