Hyperproof incident

Office viewer loading problems has been resolved

Minor Resolved View vendor source →

Hyperproof experienced a minor incident on November 11, 2025 affecting Hyperproof Application (Hyperproof Application), lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 08:50 PM UTC
Resolved
Nov 13, 2025, 05:00 AM UTC
Duration
1d 8h
Detected by Pingoru
Nov 11, 2025, 08:50 PM UTC

Affected components

Hyperproof Application (Hyperproof Application)

Update timeline

  1. investigating Nov 11, 2025, 08:50 PM UTC

    The Microsoft Office document previewer for .docx, .xlsx, and .pptx files is experience intermittent rendering issues. This is a service operated by Microsoft and used by the Hyperproof application. We are investigating the issue.

  2. investigating Nov 12, 2025, 12:30 AM UTC

    We've narrowed this down to a problem with the Office Viewer service and are working on getting support from Microsoft. We do not have an ETA for a resolution.

  3. resolved Nov 13, 2025, 05:00 AM UTC

    Microsoft has resolved this issue.