Hypatos had 2 outages in the last 2 years totaling 7h 24m of downtime — averaging 0.1 incidents per month.
There were 2 Hypatos outages since July 16, 2025 totaling 7h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently experiencing poor performance on Hy Studio EU Cluster. Please note that this is only affecting the User Interface and not the document processing system in the backend. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 11h30 CET.
We are still investigating the issue.
A fix was implemented and we're now monitoring the performance.
This incident has been solved.