Hypatos incident

Service Disruption - Extraction Processing Delays

Major Resolved View vendor source →

Hypatos experienced a major incident on April 4, 2024, lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 07:53 AM UTC
Resolved
Apr 04, 2024, 03:08 PM UTC
Duration
7h 14m
Detected by Pingoru
Apr 04, 2024, 07:53 AM UTC

Update timeline

  1. investigating Apr 04, 2024, 07:53 AM UTC

    We are currently experiencing delays in our Extraction processing system. This may result in slower document processing times than usual. Our team is actively investigating the issue and working towards a resolution. We apologize for any inconvenience caused and will provide updates as soon as possible.

  2. investigating Apr 04, 2024, 07:53 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 04, 2024, 09:29 AM UTC

    We've found the issue and we're now reporting it to the provider. A workaround is being implemented and the system should be available in the next minutes.

  4. monitoring Apr 04, 2024, 10:10 AM UTC

    A fix is already in place for the last 30 minutes and we're now monitoring the system. We will provide more informations for this case in the near future.

  5. resolved Apr 04, 2024, 03:08 PM UTC

    This incident is now solved as we do not see any more issues.