Hypatos experienced a major incident on April 11, 2024, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 11, 2024, 11:07 AM UTC
We have identified an elevated level of API errors and are currently looking into the issue. This means that users may be unable to access or utilise our API functionalities. Our engineering team is working on resolving the issue and we will keep you informed of any progress. We will send an additional update as soon as possible.
- identified Apr 11, 2024, 03:15 PM UTC
The issues was identified and the team is now implementing the solution.
- resolved Apr 11, 2024, 05:48 PM UTC
The issue is now solved and systems are back to normal. Please contact our Customer Care team if you need further assistance.