Hypatos had 4 outages in the last 2 years totaling 18h 15m of downtime — averaging 0.2 incidents per month.
There were 4 Hypatos outages since July 22, 2024 totaling 18h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently experiencing poor performance on Hy Studio EU Cluster. Please note that this is only affecting the User Interface and not the document processing system in the backend. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 11h30 CET.
We are still investigating the issue.
A fix was implemented and we're now monitoring the performance.
This incident has been solved.
We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 16h00 CET.
A Fix was implemented and we're monitoring it's status.
This incident is now resolved. We did not see any more issues during the monitoring phase.
We are currently experiencing delays in our Extraction processing system. This may result in slower document processing times than usual. Our team is actively investigating the issue and working towards a resolution. We apologize for any inconvenience caused and will provide updates as soon as possible.
We are continuing to investigate this issue.
The issue was identified and we're now in the process of implementing a fix.
Right now the fix is fully implemented and we're monitoring the system. The documents are now flowing.
The incident is now solved after confirmation. Please let us know if you feel any disruption.