Hypatos incident

Service Disruption - Extraction Processing Delays

Major Resolved View vendor source →

Hypatos experienced a major incident on July 22, 2024, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 01:57 PM UTC
Resolved
Jul 22, 2024, 05:52 PM UTC
Duration
3h 55m
Detected by Pingoru
Jul 22, 2024, 01:57 PM UTC

Update timeline

  1. investigating Jul 22, 2024, 01:57 PM UTC

    We are currently experiencing delays in our Extraction processing system. This may result in slower document processing times than usual. Our team is actively investigating the issue and working towards a resolution. We apologize for any inconvenience caused and will provide updates as soon as possible.

  2. investigating Jul 22, 2024, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 22, 2024, 02:34 PM UTC

    The issue was identified and we're now in the process of implementing a fix.

  4. monitoring Jul 22, 2024, 02:47 PM UTC

    Right now the fix is fully implemented and we're monitoring the system. The documents are now flowing.

  5. resolved Jul 22, 2024, 05:52 PM UTC

    The incident is now solved after confirmation. Please let us know if you feel any disruption.