Hypatos Outage History

Hi, We are currently experiencing two issues affecting the platform: Incorrect document counts on tabs The document counts shown on tabs in the UI may not match the actual number of documents. When you open a tab, the number of documents listed may differ from the count displayed on it. The documents themselves are correct and no data has been lost or changed. Only the count shown on the tab may be inaccurate. Our backend team has identified the cause and is working on a fix. Increased processing latency We are observing increased latency in our AI processing system, which is leading to slower response times for document analysis and extraction. Our team is actively investigating the cause and working to restore normal performance. We appreciate your patience and will share further updates as soon as possible. Kind regards,

We're monitoring an upstream incident with one of our infrastructure providers (ClickHouse - https://status.clickhouse.com/) that may affect parts of our Insights system. The provider has identified the root cause and is working on a resolution. We'll post updates here as we learn more. No action is needed on your end.