Hydrow experienced a critical incident on October 14, 2026 affecting Hydrow Service, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 09:53 PM UTC
We are aware of reports of users being signed out from their Hydrow equipment and / or being unable to access our services. We are actively investigating and will post another update within 30 minutes
- investigating Oct 14, 2026, 09:54 PM UTC
We are aware of reports of users being signed out from their Hydrow equipment and / or being unable to access our services. We are actively investigating and will post another update within 30 minutes
- monitoring Oct 14, 2026, 09:59 PM UTC
We have discovered a likely cause and applied a fix. We are monitoring to make sure service returns to normal.
- monitoring Oct 14, 2026, 10:10 PM UTC
The fix has definitely resolved a significant portion of traffic. However, We are continuing to monitor some unusual activity. Keeping this incident open while we investigate further.
- resolved Oct 14, 2026, 10:35 PM UTC
All service are now returned to normal. Closing this incident.