Hydrow experienced a major incident on October 6, 2026 affecting Support.hydrow.com, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Support.hydrow.com
Update timeline
- investigating Oct 06, 2026, 06:07 PM UTC
We have heard reports that our support phone system is currently not operational. We are investigating and will post another update shortly. You can currently still request help via our contact form at https://support.hydrow.com/s/contactsupport
- monitoring Oct 06, 2026, 06:17 PM UTC
The issue was identified as a temporary loss of internet at our call center. Normal service appears to be restored and we are monitoring to make sure the issue is past.
- resolved Oct 06, 2026, 06:25 PM UTC
Hydrow Phone support has resumed operation as normal. We appreciate your patience!