HxDR incident

System error 500 on Account & User management pages

Notice Resolved View vendor source →

HxDR experienced a notice incident on April 11, 2024, lasting 6d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 09:06 AM UTC
Resolved
Apr 18, 2024, 08:48 AM UTC
Duration
6d 23h
Detected by Pingoru
Apr 11, 2024, 09:06 AM UTC

Update timeline

  1. identified Apr 11, 2024, 09:06 AM UTC

    Some users receive errors when browsing pages that contain users and account information. The issue has been identified and is related to accounts containing users from multiple tenants. e.g. RCS users and GeoCloud users. A fix will be deployed soon. Most users will not experience this issue and can use all applications normally

  2. monitoring Apr 11, 2024, 09:45 AM UTC

    fix is delivered to test environment and currently being tested

  3. monitoring Apr 11, 2024, 12:46 PM UTC

    Testing still ongoing

  4. resolved Apr 18, 2024, 08:48 AM UTC

    This incident has been resolved.