HxDR experienced a notice incident on October 21, 2026, lasting 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 21, 2026, 11:29 AM UTC
The incident has been resolved. Between Wednesday, 2026-10-21 12:52 CEST and 13:15 CEST, asset processing in the EMEA (Ireland) region, which also processes data stored in EMEA (Germany) and EMEA (UK), started with a delay because a capacity limit on our processing infrastructure had been reached. The limit has been raised, and queued processing jobs were picked up automatically once capacity was available, so there is no need to resubmit them. GeoCloud login, uploads, viewing and streaming of assets, and processing in the North America and APAC regions were not affected by this issue. We apologize for the inconvenience.