HxDR incident

Infrastructure incident

Critical Resolved View vendor source →

HxDR experienced a critical incident on June 19, 2024 affecting Processing API, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2024, 11:57 AM UTC
Resolved
Jun 19, 2024, 02:46 PM UTC
Duration
2h 48m
Detected by Pingoru
Jun 19, 2024, 11:57 AM UTC

Affected components

Processing API

Update timeline

  1. identified Jun 19, 2024, 11:57 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 19, 2024, 12:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 19, 2024, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 19, 2024, 02:46 PM UTC

    This incident has been resolved.