HxDR incident

Some GeoCloud Drive users are not able to access data

Major Resolved View vendor source →

HxDR experienced a major incident on October 10, 2025, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 12:26 PM UTC
Resolved
Oct 10, 2025, 01:19 PM UTC
Duration
53m
Detected by Pingoru
Oct 10, 2025, 12:26 PM UTC

Update timeline

  1. investigating Oct 10, 2025, 12:26 PM UTC

    Some users are shown a message saying "You don't have the necessary permissions to access GeoCloud Drive" although the user has a valid license.

  2. resolved Oct 10, 2025, 01:19 PM UTC

    The issue is understood. The issue is isolated to users that first signed up via myWorld between September 20th and October 2nd 2025. We are adjusting settings for these uses. Please reach out via Support ticket in case the issue persists for certain users. Based on this we will close this incident. We apologize for the inconvenience.