HxDR experienced a critical incident on July 16, 2026 affecting Processing API, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:29 AM UTC
We are currently investigating an issue affecting sign-in and API access across the HxDR platform. Users may be unable to log in or use the application at this time. Our team is actively working to identify and resolve the root cause. We will post an update within 30 minutes.
- investigating Jul 16, 2026, 09:18 AM UTC
Update: We've identified the cause. Sign-in and API access are affected by a global outage at an upstream provider our platform relies on. The team is already working on a way to bypass the affected service. We'll post the next update by 12:30 CET.
- resolved Jul 16, 2026, 09:45 AM UTC
Resolved (11:39 CET): Sign-in and API access are fully restored. We put a workaround in place while the upstream issue is resolved, so you can log in and use the platform as normal again. If you still have any trouble, please clear your session and sign in again, or reach out to [email protected]. We apologize for the inconvenience.