HxDR is currently experiencing a major incident, which began 233d ago. The vendor's full update timeline is below.
Update timeline
- monitoring Mar 02, 2026, 08:03 AM UTC
We are experiencing an issue on the HxDR platform API beginning at Sunday, March 1st, 10:46 PM PST The issue only affects the server in UAE (me-1) As we do not expect quick resolvement we have decided to re-route customers affected to our main server (eu-1). Users in the countries listed below are now directly communicating with eu-1 instead of me-1. Diagnosis: Customer's from countries usually using me-1 experience following: - Higher latency and therefore less fluent behavior of the applications connected to HxDR API - Data streaming and download of assets stored in me-1 are not expected to work at the moment - New data uploads are not possible Workaround: None at this time.
- monitoring Mar 02, 2026, 10:40 AM UTC
We are continuing to monitor for further changes; next update will be provided by 14:00 CET
- monitoring Mar 02, 2026, 01:25 PM UTC
Situation remains the same. Next update expected by Tuesday 3rd of March 09:00 CET
- monitoring Mar 03, 2026, 08:39 AM UTC
Services in our UAE region remain affected by the disruptions pending updates from our cloud provider, we continue monitoring the situation Next update expected by Wednesday 4th of March 09:00 CET
- monitoring Mar 04, 2026, 07:40 AM UTC
As shared earlier this week customers are being re-directed to a more stable region allowing them to continue working but with a degraded performance. We continue monitoring the situation and will provide updates as these become available. Next update expected by Thursday 5th of March 09:00 CET
- monitoring Apr 10, 2026, 08:00 AM UTC
Services in our UAE region remain affected by the disruptions from our cloud provider. We continue monitoring the situation. Customers in the region are contacted directly. Data can be migrated. Traffic is re-routed to a stable region. We will provide another update once the situation change.