Degraded Server Performance — Singapore Data Center

Update timeline

1. investigating May 06, 2026, 05:35 AM UTC

   We are currently investigating an issue affecting several servers in our Singapore data center. The affected servers are experiencing degraded or critical health conditions due to elevated temperature levels in the facility. Our team is actively working to resolve the issue and restore full service. Further updates will be provided as the situation progresses.

2. identified May 06, 2026, 06:17 AM UTC

   We have identified the cause of the issue affecting several servers in our Singapore data center. The affected servers are experiencing degraded or critical health conditions due to elevated temperature levels in the facility. Our team is actively working on mitigation and restoration of full service. Further updates will be provided as the situation progresses.

3. monitoring May 06, 2026, 06:35 AM UTC

   A fix has been applied to address the elevated temperature issue affecting servers in our Singapore data center. We are currently monitoring the environment to confirm full recovery. Affected servers are being brought back to normal operating conditions. We will continue to provide updates as the situation progresses.

4. resolved May 06, 2026, 07:37 AM UTC

   This incident has been resolved. The elevated temperature issue affecting servers in our Singapore data center has been fully mitigated, and all affected servers have returned to normal operating conditions. Services hosted in the Singapore region are now operating normally. We apologize for any inconvenience this may have caused.