Hosted Mender incident

Missing checkout button - can't sign up for basic or professional tenant

Minor Resolved View vendor source →

Hosted Mender experienced a minor incident on August 16, 2025 affecting Hosted Mender US and Hosted Mender EU, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2025, 05:29 AM UTC
Resolved
Aug 16, 2025, 08:16 AM UTC
Duration
2h 46m
Detected by Pingoru
Aug 16, 2025, 05:29 AM UTC

Affected components

Hosted Mender USHosted Mender EU

Update timeline

  1. investigating Aug 16, 2025, 05:29 AM UTC

    When you try to upgrade your subscription in the Billing page, you can't see the Checkout button and so you cannot upgrade your subscription. We're investigating the issue.

  2. resolved Aug 16, 2025, 08:16 AM UTC

    We reverted a change for the billing page. Now the behavior should be the one before the version v4.1.0-saas.12 of hosted Mender.